Good books are like good friends. We meet them, get to know them and spend time together when we can. We mark special pages like special occasions, and we share what we love about them with others. Although sometimes we drift apart, even forgetting what once we found...

Almost 20 years ago we founded People Report™, a venture devoted to serving as a catalyst for companies that wanted to “balance people and profits”. A few brave and innovative chain foodservice executives entered the mostly uncharted waters of collaborating in order...

This week I am tweeting and blogging for the Restaurant Leadership Conference being held in Scottsdale, Arizona. This is a terrific event that has grown steadily over the years for many reasons: an extremely attractive late winter destination (especially this...

One of the many gifts of international travel is the opportunity to reflect on the lives and jobs we take for granted at home; the chance to see the proverbial forest through the trees. Meeting new people, experiencing new cultures and reading international press...

According to Todd Jones of G.E Capital, the restaurant industry currently spends 80% of it’s marketing dollars on television advertising, and less than 3% on social marketing and engagement. Closing keynote Greg Creed shared how Taco Bell is using social technology to...